Complaints
If something’s gone wrong, we want to hear about it, so we can put it right quickly.
How do I make a complaint?
There’s one way in, and we open a record the moment you first tell us.
If a delivery, a vehicle, an installation or an account has let you down, tell the depot contact. You can also email us at [email protected].
Either way, the same record opens. Let us know the date, the site and the delivery reference if you have it.
A reference helps. It lets us pull up the tracking and the delivery note before we reply.
You can raise a concern about driving or a vehicle on a public road in the same way. We’ll check it against the tracking for that journey.
Want to raise it now?
We’d rather hear it from you. Your depot contact and our main email open the same record, so use whichever is easier.